类型一Complaint

　　I’m writing to bring to your attention the unprofessional attitude of one of the members of your staff.(抱怨人)

　　I’m sorry to inform you that…(抱怨事)

　　I wish to complain about a … which I bought … days ago in …(抱怨物品)

　　I’m writing to express my dissatisfaction with…(抱怨人+抱怨事+抱怨物品)

　　I’m writing to bring to your attention to a situation which I consider very undesirable. (抱怨人+抱怨事+抱怨物品)

　　In these circumstances, I find it difficult to …(抱怨人+抱怨事+抱怨物品)

　　I am very dissatisfied with the …

　　I have noticed that…

　　I regret to say the experience was not a pleasant one.

　　Needless to say, such a way of dealing with customers is totally unacceptable. (抱怨人)

　　This is very inconvenient. (抱怨事+抱怨物品)

　　I’m puzzled as to why you still have not dealt with this matter. (抱怨人+抱怨事+抱怨物品)

　　I feel obliged to remind you that…(抱怨人+抱怨事+抱怨物品)

　　I’m sure you will agree that this is a most unsatisfactory situation. (抱怨人+抱怨事+抱怨物品)

　　There is no denying that…

　　Failing that, I would have to insist on …(抱怨人+抱怨事+抱怨物品)

　　I would appreciate it if you could look into this matter as soon as possible.

　　I wonder if you could send people to investigate this matter.

　　Unless I receive a formal apology, written or verbal, I shall refuse to…

　　I suggest that the individual in question be disciplined for his / her behavior. (抱怨人)

　　I would very much appreciate it if you would …(抱怨事+抱怨物品)

　　Otherwise I would…

　　An early reply to this letter would be appreciated.

　　类型二Giving Information

　　I’m writing to explain …

　　I’m writing to inform you that I wish to …

　　I’m glad to have this chance to…

　　How are things with you these days?

　　My biggest concern now is whether…

　　All in all, I have no hesitation in recommending…

　　类型三Request

　　I am writing to request your assistance.

　　Would you please advise me regarding…

　　I would like to request materials for …

　　I would be very grateful if you could send me information on …

　　I would like to inquire about…

　　I would like to reserve one room for … from … to …

　　The room should be big enough to accommodate … people comfortably.

　　I wish to reserve it in advance to …

　　I would appreciate your prompt reply regarding the availability of …

　　I am writing to express my interest in your recently advertised position for a …

　　I am writing in response to your advertisement in … on …

　　This morning I happened to see your advertisement.

　　I am fully convinced that I am the right person for the advertised job.

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